Cancellation policy
Effective August 1, 2026
Slivor subscriptions make it easy to keep your ear care routine on track. Silicone tip refills and other consumables are delivered on a schedule you control, with full flexibility to skip, pause, modify, or cancel at any time. Below is exactly how our subscriptions work, in plain language.
1) Overview
A Slivor subscription is a recurring order that ships on the schedule and at the price you agreed to at checkout. Every recurring charge, delivery date, and any promotional term is disclosed at the point of subscribing.
Our flagship subscription is the Fresh Tips Plan. It delivers 4 bottles of Silicone Ear Tips every 3 months (8 tips per bottle, 32 tips per shipment). When bundled with a VisioEar purchase at signup, the plan also unlocks a subscriber-only price on the device ($39.99 $29.99, a $10 saving vs the standalone one-time-buyer price) and a free first tips shipment.
2) Order Cancellation (60-Minute Window)
You have up to 60 minutes after purchase to cancel your order directly from the confirmation email at no cost. After 60 minutes, your order enters processing. For orders that have already begun processing but not yet shipped, contact support@slivor.com and we will assist where possible. For orders that have already shipped, see our Refund Policy for return options.
3) Subscription Products and Auto-Renewal
By enrolling in a Slivor subscription, you authorize Slivor to charge your payment method automatically on the recurring schedule disclosed at checkout, until you cancel.
Auto-renewal terms:
- Subscriptions renew at the frequency you selected at signup (for example, every 3 months for the Fresh Tips Plan).
- The price charged at each renewal is the price disclosed at signup, unless we have notified you of a price change at least 30 days in advance.
- Charges are processed by our subscription provider through the payment method on file. See our Payment Policy for security and processing details.
- You can view your next scheduled charge, next delivery date, and renewal price at any time in your customer account.
4) Pricing and Price Changes
Subscription pricing is displayed at checkout and remains fixed for as long as your subscription is active, unless we notify you of a change. If we adjust pricing on an active subscription, we will send you an email at least 30 days before the new price takes effect, so you have time to cancel or modify before the change applies.
Any subscriber-only discounts on accompanying products (for example, a discount on the VisioEar when purchased alongside a subscription) are contingent on your subscription remaining active. See Section 5 for how cancellation affects those discounts.
5) Introductory Offers, Free Items, and Promotional Discounts
Some Slivor subscription plans include introductory benefits at signup. For the Fresh Tips Plan bundled with a VisioEar purchase, those benefits are:
- Free first shipment: 4 bottles of Silicone Ear Tips (8 tips per bottle, 32 tips total), listed at $0.00 on your receipt and shipped as your first subscription order.
- Subscriber-only device price: the VisioEar at $39.99 $29.99, a $10 saving vs the standalone one-time-buyer price.
These benefits are part of the subscription itself and are not standalone gifts with your device purchase. To qualify for and keep them, your subscription must remain active through the dispatch of your first scheduled shipment.
If you cancel your subscription before your first shipment has been dispatched:
- Free items associated with the subscription (the 4-bottle first tips shipment, in the case of the Fresh Tips Plan) will not be sent. They were part of the ongoing subscription, not a bonus attached to the device.
- Subscriber-only pricing applied at checkout (the $10 device discount, in the case of the Fresh Tips Plan) will remain in place as goodwill and will not be reversed, so you will not be charged any additional amount. You keep the discounted price you paid at checkout.
Example: A customer enrolls in the Fresh Tips Plan, receives the VisioEar at $39.99 $29.99, and cancels the subscription 2 hours later before anything ships. Outcome: the VisioEar ships as normal at $29.99 with no additional charge, and the 4-bottle first tips shipment is not sent.
If you cancel your subscription after your first shipment has been dispatched, that first shipment will be delivered as scheduled and no further shipments will occur.
Reactivating a cancelled subscription does not restore introductory offers. Free items and promotional first-order discounts are tied to your original subscription enrollment and are not reissued if you reactivate later. Reactivating a cancelled subscription resumes deliveries at standard subscriber pricing from the next scheduled cycle, without the original promotional benefits.
To fully benefit from any introductory offer, we recommend receiving your first shipment before making a cancellation decision.
6) Managing Your Subscription
You are in full control of your subscription at all times. Through your Slivor customer account you can:
- Skip an upcoming shipment (delays the next delivery by one cycle without cancelling).
- Pause your subscription temporarily and resume it whenever you want.
- Change the delivery frequency, product quantity, or product variant.
- Update your shipping address or payment method.
- Cancel at any time (see Section 7).
Modifications made at least 48 hours before a scheduled charge take effect on that upcoming cycle. Modifications made closer to a charge date may not take effect until the following cycle, depending on when the change is processed.
Available options depend on the features enabled by our subscription provider and may vary by subscription type. For assistance with any modification, email support@slivor.com with your order number.
7) How to Cancel
You may cancel your subscription at any time:
- From your Slivor customer account (recommended, immediate).
- By emailing support@slivor.com with your order number and cancellation request.
Cancellation is effective at the end of your current billing cycle. Any shipment already paid for and dispatched will still be delivered. You will not be charged for future cycles. We will send you an email confirming the cancellation.
Please review Section 5 above for how cancellation affects any introductory offers or free items associated with your subscription.
8) Pre-Renewal Notifications
California residents: In compliance with the California Automatic Renewal Law (Cal. Bus. & Prof. Code § 17602), we send a renewal reminder email 3 to 21 days before each recurring charge, regardless of the subscription price.
All other subscribers receive the same reminder as a courtesy. This includes residents of other US states with automatic-renewal disclosure requirements (such as New York, Illinois, Vermont, Oregon, and North Dakota) and international subscribers.
Every reminder includes:
- The amount that will be charged.
- The date of the next renewal.
- The frequency of your subscription.
- A direct link to manage, modify, pause, or cancel your subscription.
9) Failed Payments
If a scheduled renewal charge fails (for example, an expired card, insufficient funds, or a declined transaction), we will:
- Notify you by email at the first failed attempt.
- Retry the charge up to three (3) additional times over a period of up to fourteen (14) days.
- Send you a reminder to update your payment method between retries.
If the payment cannot be collected within that period, your subscription may be paused or cancelled at Slivor's discretion, and any shipment tied to the failed cycle will not be dispatched.
You may update your payment method at any time through your customer account or by contacting support@slivor.com. Full details on payment processing are set out in our Payment Policy.
10) Delivery Issues on Subscription Shipments
Each subscription shipment is covered by our standard Shipping Policy, including handling of customs, tracking, and lost or delayed packages. If a subscription shipment does not arrive as expected, email support@slivor.com with your order number and we will trace it with the carrier and make it right.
11) Refunds on Subscription Shipments
Each subscription shipment is treated as a separate order for refund purposes. Once a shipment has been dispatched, it is governed by our standard Refund Policy, with its own 30-day money-back window starting on the date that shipment was delivered (not the date you first subscribed).
- Unused product is returnable within 30 days of that shipment's delivery. Customer pays return shipping.
- Used product is non-returnable for hygiene reasons.
- Defective product is replaced free of charge under the 1-Year Limited Warranty.
Free items received as part of an introductory offer are subject to the same conditions above once dispatched.
12) Governing Law and Contact
This Subscription and Cancellation Policy is governed by the laws of the State of Wyoming, United States, and by any additional consumer protection laws that apply based on your place of residence. It should be read alongside our Terms of Service, Refund Policy, Shipping Policy, Payment Policy, and Privacy Policy.
Questions about your subscription? We are here to help.
Slivor Customer Support
support@slivor.com
Monday to Friday, 10am to 6pm PST
VELECI LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States
This Subscription and Cancellation Policy is effective as of August 1, 2026, and applies to all Slivor subscriptions active from that date forward. Slivor reserves the right to update this policy from time to time. Material changes will be notified to active subscribers by email at least 30 days before taking effect.