Payment Policy

Effective July 7, 2026

At Slivor, we work with the same payment infrastructure used by hundreds of thousands of trusted brands to make sure your checkout is fast, secure, and transparent. This Payment Policy explains what payment methods we accept, how payments are processed, and how we protect your financial information.

1) Accepted Payment Methods

We accept the following payment methods at checkout, depending on your country and device:

  • Credit & debit cards: Visa, Mastercard, American Express, Discover, Diners Club, JCB
  • Digital wallets: Apple Pay, Google Pay, Shop Pay
  • PayPal (including PayPal-linked Venmo balance, where available)
  • Buy Now, Pay Later: Shop Pay Installments (where eligible)

The exact list of available methods is displayed at checkout based on your location and the payment provider's real-time availability.

2) Currency & International Payments

Prices on slivor.com are displayed and charged in your local currency where supported. Currency conversion, when applicable, is handled automatically by our payment provider at real-time exchange rates.

Depending on your card issuer or bank, an international transaction fee or currency conversion fee may apply. These fees are set by your bank, not by Slivor, and are outside our control.

3) Payment Authorization & Order Processing

Your chosen payment method is charged in full at the time you place your order. Once payment is successfully authorized and captured, your order enters processing and cannot be modified, see our Cancellation Policy for the 60-minute post-purchase cancellation window.

For subscription products, your payment method is stored securely with our payment provider and charged automatically at each renewal cycle. Full subscription billing terms are set out in our Subscription & Cancellation Policy.

4) Payment Security

All transactions on slivor.com are protected by industry-standard security measures:

  • PCI-DSS Level 1 compliance — the highest tier of the Payment Card Industry Data Security Standard, maintained by our payment providers (Shopify Payments, PayPal).
  • TLS 1.2+ encryption in transit for all traffic between your device and our systems.
  • 3D Secure 2 (3DS2) authentication where required by your bank or card scheme.
  • Tokenization — your card details are replaced by a secure token; Slivor never sees or stores your full card number, CVV, or bank credentials.

Your payment data is processed exclusively by our certified payment providers. It never touches Slivor's servers in plaintext form.

5) Fraud Prevention

To protect our customers and our business, every order is screened by automated fraud analysis provided by our payment platform. In rare cases, an order may be flagged for review, delayed briefly, or cancelled if it displays clear indicators of fraud (for example, a mismatched billing address, use of a known fraudulent card, or repeated failed authorizations).

Slivor reserves the right to decline or cancel any order at its sole discretion where fraud is suspected. If your order is affected and payment was captured, we will issue a full refund to the original payment method within 5–10 business days.

6) Failed or Declined Payments

If your payment is declined at checkout, please verify the following before retrying:

  • Card number, expiration date, and CVV are entered correctly
  • Billing address matches what your bank has on file
  • Your card has sufficient funds or available credit
  • Your bank has not flagged the transaction as suspicious (contact them if in doubt)

For failed subscription renewal payments, see Section 6 of our Subscription & Cancellation Policy. We retry the charge up to three times over 14 days and notify you by email at each attempt.

7) Duplicate Charges & Billing Errors

If you believe you have been charged more than once for the same order, or you notice any billing discrepancy, email support@slivor.com with your order number and a screenshot or statement excerpt of the charge. We will investigate within 1–2 business days and, if a duplicate or error is confirmed, issue a refund to the original payment method within 5–10 business days.

8) Chargebacks & Payment Disputes

If you have any concern about a charge, please contact support@slivor.com first. We resolve the vast majority of billing questions within 1–2 business days, faster than any bank dispute process.

Chargebacks filed without first contacting our support team are a form of "friendly fraud" that harms honest customers. Slivor will contest chargebacks with the following evidence:

  • Order confirmation and IP log
  • Shipping tracking and delivery confirmation
  • Customer support communications
  • Applicable policies acknowledged at checkout (Refund, Shipping, Subscription, Terms of Service)
  • Where applicable, Slivor App usage data linked to your account

Nothing in this section limits your legal right to dispute a charge with your card issuer. It simply asks that you try our support team first — we are faster, and it's better for both of us.

9) Contact

Questions about a payment or billing? We are here to help.

Slivor Customer Support
support@slivor.com
Monday–Friday, 10am–6pm PST

VELECI LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States

This Payment Policy is effective as of July 7, 2026, and applies to all payments made on slivor.com from that date forward.